Wonder how your reward program works from your customers’ perspective? We will give you the insight of your customers point of view in this FAQ.
Note: VIP Tiers feature is only available in our Professional plan. To try this feature, check out our plans here.
To access Vip Tiers, please go to Points program tab > Vip Tiers is the last sub tab you can see.
Here are 3 steps you should follow to ensure that your VIP program will proceed smoothly.
This is where to set up how your VIP program works
Tier list section allows you to add and edit the VIP program. There are 6 parts you can customize for each tier:
After finishing all settings, you can enable VIP Tier status on the top of VIP Tiers tab. The VIP program will automatically run on the start date.
You could notify your customers when they get a tier by enabling ‘New tier unlocked’ email notification, for that:
Note: The New tier unlocked email is only available with VIP Tier feature in our Professional plan.
Customers can find VIP Tiers tab on the widget after signing in. In VIP Tiers tab, your customers can see which benefits they have on their current tier. They can also see benefits of next tiers and how they can upgrade their tier.
Here is customer view of VIP Tiers:
Note : Progress bar will show the number of points earned from the start date, NOT the current total points.
1. Enable VIP Tier status
Enabling VIP Tier status will activate the whole VIP program. If the start date is a future date, the VIP will NOT run until the start date you have set. Make sure you have finished setting up other sections of VIP Tier before enabling the status.
2. Disable VIP Tier status
Disabling VIP Tier will deactivate the whole VIP program immediately. Customer activities during this time will not be counted to calculate customers’ tiers.