Tier settings allow you to configure the conditions of the VIP program, including VIP program status, entry method, program start date, and milestones. These conditions determine how the whole program works.
Changing any of these settings will recalculate the current VIP program following the new settings.
Entry method: You can select which method will be used for your customers to enter a tier. There are two entry methods to choose from:
Start date: Choose the date you want the VIP program to start and to be shown on the widget. Your customers’ tiers will be based on the activities starting from this date.
Note: The start date must be a future date.
Milestone: Determine when your customers’ tiers expire. There are two settings to choose from:
Note: This will not affect the total points customers have, please rest assured that your customers can still use points earned in the previous year to redeem discount codes.
In the VIP Tiers tab, you will find Tier settings section on the left side of the screen. Tier settings have been set by default but you could change them following your own rule. For that:
NOTICE: If your VIP program is running, changing any conditions of Tier settings could exert a dramatic effect on the current VIP program. You should aware of the effects and announce to your customers all updates before changing Tier settings.
1. Effect of changing Entry method
2. Effect of changing Start date By the time you change, the VIP Tier program will stop running immediately and continue by the new start date. This means customer activities from the time the Start date changed to the new start date will not be counted to calculate customers’ tiers.
3. Effect of changing Milestone The VIP program will recalculate the Tiers following the new Milestone immediately.