Set up Tier settings

Entry method: You can select which method will be used for your customers to enter a tier. There are two entry methods to choose from:

• Points Earned: The tiers will be calculated based on the total points your customers have earned. Your customers have to earn a specific amount of points to achieve higher tiers.
• Money spent: Choosing this option will base your VIP program on the total spent by your customers. Your customers have to spend a specific amount of money to get the tiers.

Start date: Choose the date you want the VIP program to start and to be shown on the widget. Your customers’ tiers will be based on the activities starting from this date.

Note: The start date must be a future date.

Milestone: Determine when your customers’ tiers expire. There are two settings to choose from:

• Lifetime: The customer tier will never expire once it has been achieved. For example: If a customer reaches the highest tier on 30th August, he/she will remain on that tier forever.
• 1 Calender year: All customer tiers will be reset to Entry Tier at every start of the calendar year (1st January). For example: If a customer reaches the highest tier on 30th August, he/she will remain on that tier until the end of 31st December that year. On 1st January of the following year, he/she will be placed on Entry tier.

Note: This will not affect the total points customers have, please rest assured that your customers can still use points earned in the previous year to redeem discount codes.

How to set up Tier settings#

In the VIP Tiers tab, you will find Tier settings section on the left side of the screen. Tier settings have been set by default but you could change them following your own rule. For that:

1. Click on the edit icon on the top right corner of Tier settings section
2. Choose Entry method, Start date, and Milestone
3. Click Save