企業にとってのロイヤルティプログラムの10の利点（2024年版）

Want to know the benefits of loyalty programs for companies? Not just getting new customers is important for long-term growth; building lasting relationships with present customers is even more important. Customers will be more loyal and likely to buy from you again if you offer rewards.

It doesn’t matter if you have a Shopify store or are starting out with eCommerce. A good reward program could change everything. Here are the 10 best things about incentive programs for businesses.

10 Key Benefits Of Loyalty Programs For Companies

What do you think about reward programs in 2024? Of course! They are even more important now that things are so intense. These ten benefits of reward programs may help you build long-term success with your business and improve how you deal with clients:

1. Enhancing Customer Retention

In eCommerce, when consumers have many options, keeping them coming back is the key to continuous success. Getting new clients is crucial, but it’s 5-25x more costly than retaining current ones. 

Customers are more likely to come back for more because loyalty programs reward them for staying loyal. This can be done with prize systems based on points, special deals, or tiers of awards that give you better benefits as you spend more.

Also, customers who are happy with a business become brand advocates when they are part of a rewards program. Good word-of-mouth marketing is when people who like your brand tell others about it. This is where reward programs really shine—they connect with and involve customers.

2. Boosting Customer Lifetime Value

Harvard research shows that emotionally engaged consumers spend twice as much as brand-satisfied customers.

What does it mean? Businesses wanting to grow over the long run should focus on making their customers more valuable. This will lead to a higher Customer lifetime value (CLV).

For example, Nike’s loyalty program offers exceptional benefits. Members of Nike’s loyalty program can go to events and get tickets to sports games before anyone else.  Also, members may browse exclusive collections and product debuts before the public. 

Many of these goods are limited edition and will become collector’s items, so Nike loyalists appreciate these perks.

This means they continue to collect points and receive prizes, eventually leading to more buying at stores.

3. Acquire New Customers

Getting new customers is important for business growth in today’s competitive market. The benefits of loyalty programs for companies used to be mostly about keeping customers you already have, but now they can also be handy for getting new ones. 

Discounts on money and one-of-a-kind events can help your brand stand out, especially if you offer them as incentives to sign up.

4. Strengthening Brand Loyalty

Programs that reward sales makes customers more loyal but also helps customers connect and the business. This is why brand-emotional customers are worth 306% more over their lifetime.

Reward programs can boost consumer loyalty by applauding purchases, reviews, social media activity, and referrals.

These programs create a sense of community, reward involvement, and personalize events. This will helps your business grow over time.

5. Increasing Customer Referrals

Most customers (73% of those surveyed) are likelier to suggest brands with good reward programs. By rewarding customers for telling their friends about your business, loyalty programs can help you use word-of-mouth marketing to its fullest.

Give your present customers extra points, discounts, or special awards for bringing in new customers. This will encourage them to spread the word about your business. Having a good experience with your brand gives them a reason to tell their friends and family about it.

For example, members of M.A.C rewards earn 10 cumulative points for each product evaluation they submit.

When you use this method for organic growth, you build on the trust and reliability of your current customers to get new ones and make your brand look better at the same time.

6. Increase customers’ average order value (AOV)

Getting people to spend more is a vital part of expanding your business. Customer loyalty can help you raise your average order value (AOV) through various appealing strategies.

Customers will be more likely to buy more to hit higher levels and get better awards if you offer rewards that get better as customers spend more.

Also, you can use short point boosts on certain groups or goods to get people to stock up or try new things, increasing the total value of their buy.

For example, Sephora Beauty Insider increases member points with Multiplier Events points, which are x2, x3, or x4, depending on the member’s level.

Customer loyalty programs do more than just thank customers; they also give them a reason to spend more. If you use these techniques correctly, you can get people to buy more, increase your average order value, and eventually help your business grow in a way that lasts.

7. Enhancing Customer Experience

There’s more to reward programs than just sales. Through personalized rewards, they can make the whole customer experience better. 

With program loyalty, you can tailor benefits to each customer based on their likes and past purchases. It shows that you know and cares about their specific wants and needs, which makes them feel valued and appreciated.

For example, President’s Choice is a Canadian grocery product and service line. Personalized incentives based on buying history keep their rewards relevant.

It also celebrates milestones by sending personalized messages and extra prizes on important days like birthdays and anniversaries. This shows that you care about each customer as a person, which makes them feel closer to your brand.

This enhances the overall customer experience, fostering stronger brand loyalty and driving sustainable growth for your business.

8. Create A Stronger Brand With A Loyal Community

As mentioned above, reward systems may turn regular customers into brand advocates, creating a devoted community that promotes your company via good word-of-mouth. 

Rewards programs to make consumers feel special and cherished. This creates a brand community that promotes good product and service use. This community mentality may be strengthened with special forums, events, or social media groups for devoted members to communicate and advocate for the business.

Create a passionate brand advocate base by building community, rewarding referrals, and empowering loyal consumers. This organic marketing force boosts brand awareness, draws new consumers, and builds your reputation, sustaining company development.

9. Diversifying Revenue Streams

Usually, the benefits of loyalty programs for companies are to encourage customers to buy more and stay loyal to a brand. Nevertheless, they can do more than just these essential things. They can also be very useful for increasing your income by giving you access to new and different opportunities.

First, work with firms that do similar things. If you work with other brands that have the same customers as you, you can give them co-branded gifts or other deals as a reward for their loyalty. Cross-promotion helps you meet more people, brings in new customers, and could even lead to partners splitting profits.

Second, use what you learn from your prize program to make your marketing efforts more attractive to certain groups of customers. Giving them personalized ideas, deals, or early access to new things could help you make more money and sell more things.

Third, offer a gold membership to the most loyal customers. This great tier could offer unique benefits like more points, early access to new things, free shipping, bringing in repeat customers, and making money.

For example, The Body Shop’s Love Your Body Club gives members access to unique versions and special deals before they go on sale.

These creative and unique ideas will help you get the most out of your reward program to help your business grow and bring in more money.

10. Adapting to Market Trends and Consumer Needs

In today’s fast-paced market, being able to change and adapt is key to doing well in business. In this case, award systems are very useful because they can be changed to fit new trends and meet the needs of your customers as they change.

• Gathering Customer Insights: With a rewards system, you can find out what your customers like, what they’ve bought, and how they connect with your business. This loop lets you see how trends change, find out what your customers want, and make sure your goods meet those needs.
• A/B Testing and Program Optimization: These flexible programs enable you to trial alternative reward, point, and communication systems. A/B testing and data analysis adapt your program to customer wants.
• Introducing New Features and Benefits: To suit market and customer expectations, rewards systems may add features and prizes. Working with emerging enterprises, offering sustainability-focused awards, or using new technologies may improve the program.

You can stay ahead of the curve, adapt to changes in the market, and keep your program relevant and interesting by using the data, freedom, and personalization that membership programs offer. This steady change keeps customers coming back and keeps the business growing.

Final Thoughts

Building client connections is so essential in today’s competitive business environment. Businesses of all sizes may achieve the benefits of loyalty programs for companies by developing consumer involvement, brand loyalty, and sustainability. development using programs for loyalty.

Ready to get the loyalty edge and boost your Shopify store? Look no further than the BON Loyalty Program & Rewards. Here’s why BON Loyalty is the perfect solution for your Shopify store: BON App has unlimited rewards for membership users. Customise incentive programs to encourage repeat purchases. Also, you can easily create exclusive awards and experiences for your most loyal consumers. Make sure the loyalty widget and email marketing match your brand.

Check out our blog to learn more about loyalty benefits.