We’re excited to share some important news with all our valued users of the BON Loyalty Program. An update is rolling out that will refine our point rewarding and refund policies, tailored to enhance the experience for both you and your customers.

Why the Change?

We’re always looking for ways to optimize our services. With this update, our focus has been on two key areas:

• Balancing Point Distribution: For businesses operating in regions with lower-valued currencies, this update is a game-changer. It’s designed to prevent point inflation, ensuring a fair and balanced rewards system for everyone.

• Flexible Rules for Earning Points: The update introduces the ability to specify which products or collections are included or excluded from earning points. It’s all about giving store owners the freedom to tailor their loyalty programs as they see fit.

What’s New at This Update?

Here’s a snapshot of what to expect with the update:

What Should You Do Next?

To get the full details of these changes, please visit our documentation on:

• How the “Complete an Order” earning action works
• BON’s new logic to process refunded orders

Implementation Timeline

• For New Installations: The update takes effect on April 11, 2024, for stores that install BON Loyalty after this date.
• For Existing Users: If you’ve already enabled the loyalty program, please review and update your store settings before May 10, 2024. Post this date, we’ll automatically apply the new logic to your store.

Note: If you prefer to stick with the current system, no worries! Just contact us via [email protected], and we’ll assist you further.

We believe these changes will make the BON Loyalty Program even more effective and enjoyable for our users. Your feedback is always welcome, as it helps us to continuously improve. Thank you for your ongoing support! 

Lindsey Nguyen

Lindsey Nguyen is a Content Marketing Specialist at BON Loyalty, specializing in digital marketing and eCommerce. At BON Loyalty, she crafts content that empowers Shopify store owners to build and sustain thriving customer relationships through innovative loyalty programs. Her articles, often featured on the BON Loyalty blog, provide valuable strategies and insights that help businesses enhance customer loyalty and increase customer lifetime value.