You can now choose how VIP tier status is maintained over time, giving you more control over tier renewals for customers on rolling-year milestones.

What’s changing

For VIP programs with a rolling-year milestone, you can now choose one of three tier maintenance options:

• No tier maintenance: Customers are reset to the lowest tier after 365 days if they don’t upgrade (current behavior)
• Auto maintain: Tier status is automatically renewed based on the customer’s current progress
• Manual maintain: You set a specific spend or earning requirement that customers must meet to keep their tier

この機能が重要な理由

These new options give you greater flexibility to design tier rules that match your business goals.