Issues you might have with embedded app

9 September, 2022

Why are there the issues?

As you already know, BON has just become a Shopify embedded app. To learn more about it, click here. When converting to embedded app, BON performance may be affected by the devices, browser or the extensions merchants are installing therefore, there may be some potential technical issues that merchants might experience when using the app. However, please rest assured that these problems are foreseen by our technical team and we have prepared every resource to be ready whenever merchants need assistance.

What are the issues?

Extended loading time: Some merchants might experience the extended app loading time. Some times it might take minutes for the app to fully load, this is a technical issue when BON is synchronizing Shopify embedded app. In this case, we would be so grateful if you can contact us right after the issue and we find a way to handle the problem at once. Your patience means a lot to us!

App not loading: This is also a technical issue merchants might encounter using the app when converting to embedded app, when open BON app in your store, you might see a blank window with nothing showing up. When you have issue loading the app, please contact us so that we can arrange an online meeting with you to solve this together.

Setting can not be saved: When merchants use the embedded app, sometimes it might be impossible to save some certain settings. This problem is forecasted to happen with Vip Tiers, some Earning points rules and the Theme tab in Appearance. However this can be solved in no time, just let us know via our chat box and we will do everything to make the app work for you.

We are aware that such problems may appear when BON is converted into an embedded app and we have prepared all resources to be ready to support customers at anytime. When you have similar issues with those mentioned above, please let us know so that we can do anything to help. Your patience and understanding means a lot to our team.