Moving from Other Loyalty Apps to BON
13 December, 2023How to send automatic notifications to your customers via LINE
Understand how to set up Shopify Flows using BON triggers to send notifications to customer via LINE
LINE is a social networking app that originated in Japan and serves worldwide users. By integrating LINE with BON triggers to send messages to customers, this integration supports sending notifications to customers after signing up and completing an order.
In this document, we will provide details of how to configure these two flows in Shopify Flows.
Set up flow ‘Reward customer with points when new account signs up via LINE’
- In Shopify Flows, select ‘Create workflow’. Then, click on Browse Templates.
- In the filter for Apps > Select ‘BON Loyalty’.
Select the template ‘Reward BON points when customers sign up via LINE’.
Flow explanation:
- Trigger: “Add – 顧客にソーシャルログインの連携が追加されました (This will be in Japanese since it is a Japanese app). It means “Add – customers linked with social login”
- Condition: Check if customer tag line-points-added exists (Merchant can change the default tag line-point-add to their preference).
Note: Since LINE registration can be manually changed by the customer, adding a tag to the customer after point reception will prevent customers from receiving the reward more than once.
If the tag does not exist -> BON Loyalty will “Adjust Point Balance” and Shopify will “Add customer tags (Name created in Condition)”. The point balance will be added in accordance to the point amount set up for rule Create an account in BON.
After completing Shopify and LINE registration, customers will receive points.
Set up flow ‘Notify customers when they earn points for their completed orders’
- In Shopify Flows, select ‘Create workflow’. Then, click on Browse Templates.
- In the filter for Apps > Select ‘BON Loyalty’.
Select the template ‘Notify customers when they earn points for their completed orders’.
Flow explanation:
- The flow starts when points balance is updated in BON Loyalty after a customer purchases an order.
- Check if “Order is fulfilled” -> The order status must be Fulfilled before a notification be sent via LINE.
- Once the condition is met -> Send a text notification in LINE. In the setting for this action, merchant must fill in the following in-put:
- Customer ID
- Content for the message: [Default message] – Thank you for purchasing! You have earned {{point_amount}} points for your order.
- Time sent: Enter number of days for the message to be sent after trigger. if left blank then a message will be sent right after the order is fulfilled.
