Track customers’ activities
26 April, 2022Import data
26 April, 2022Manage your customer profile in BON
In order to evaluate your program’s performance, and how customers use your loyalty program, you can track all customers’ activity in the BON Loyalty app.
To view more details, go to the Customers tab, and click on a customer’s name to enter their profile.
- Customer’s name and email address
- Their member status (whether they are Guest or Member)
Members: Customers who have an account in your Shopify store will be marked as Members in BON.
Guests: Customers who haven’t had an account.
Note: Guests can earn points if their actions match with an earning point action being activated (Complete an order). However, since they don’t have an account, they cannot redeem the points rewards.
On the left are their activity history in BON:
- Point history: which earning point actions have they done
- Redeemed discount codes
- Referral activity: Whether this customer has referred your store or not yet.
On the right are the detailed Customer information:
- Birthday date (if you activate the Happy Birthday rule and customers enter the info before)
- Their unique referral link. This link will be different for every customer.
- Referral information (if they are referred by anybody)
- Their current VIP tier (if you have your VIP program feature activated)
To manually adjust the total point amount, click “Edit” button. Enter the amount you want to add (Ex: 80) or deduct (Ex: -200) and add note for adjustment. This note can be viewed by you and your team only.
Customers can view the new point balance with the note: “Store owner just adjusted your points”.
On the top right, you can also find the options to:
- View in Shopify: View their profile in Shopify Admin
- Delete customer: This will permanently delete the customer profile in BON, and they cannot log in to BON with this account.
Related article: Exclude customers from the program