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15 April, 2023Monthly order limit explained
What is the monthly order limit?
The monthly order limit is the maximum number of orders that are processed by BON’s system within a month, for each specific pricing plan:
- Free Forever plan: 250 orders/ month.
- Basic plan: 500 orders/ month.
- Growth plan: Unlimited.
- Professional plan: Unlimited.
How does the monthly order limit affect my loyalty program?
When your store reached or exceeded your order limit, these features below will not be able to function normally:
- “Complete an order” earning point option (option to reward customers when they place an order)
- Referral program
- VIP Tiers
When does BON count the number of orders?
BON system receives order data from Shopify automatically. All orders will be counted, regardless of the order status (cancelled, voided, fulfilled or unfulfilled).
- For the Basic plan: BON’s system will count orders when you activate the Program Status and after the free trial period.
Ex: Basic plan was activated on 12th April.
The free trial period ended on 15th April, and the Program status is enabled.
BON’s system then started counting orders placed from 15th April.
- For the Free Forever plan: BON’s system will count orders when you activate the Program Status.
Note:
- The order limit will be reset 30 days counting from the start date.
Ex: BON started counting orders placed from 15th June. 30 days later, the order limit will reset on 15th July.
Then, BON will count orders placed from 15th July. 30 days later, the order limit will reset on 14th August (because there are 31 days in the month of July).
- If you change to different plans, the order limit will accumulate, and not reset.
Ex: Your store is in Free Forever plan, with 125 orders. After you change to the Basic plan, the order limit will start from 125 orders, and not from 0 order.