How to integrate BON Loyalty with Subscription apps
BON Loyalty now supports subscription-based orders, meaning you can confidently run a loyalty program even when selling through subscription models. Thanks to our integration with subscription apps, your customers can still earn points on completed subscription orders—helping you build long-term relationships and drive recurring engagement.
NOTE: The integration feature is available on the Basic plan or higher. Check out our Pricing plans for more details!
Introduction
Currently, BON is compatible with Recurpay and Seal Subscriptions, ensuring that subscription orders from these apps are recognized and rewarded automatically.
Since subscription apps work differently from other app types, this guide will walk you through how the integration works so you can continue building customer loyalty, even with recurring orders.
Integration Logic & Setup Guide
BON Loyalty connects with subscription apps through Shopify’s data system. When a subscription order is successfully processed, Shopify sends the order data to BON, and BON will then reward points accordingly. This indirect integration ensures that your subscription customers are still rewarded without requiring any manual setup.
1. Install both BON Loyalty and the Subscription app
a. To enable the integration:
- Simply install both BON Loyalty and a subscription app on your Shopify store. BON is compatible with any subscription app that triggers Shopify’s order webhooks. As long as the subscription app sends order data through Shopify’s webhook, customers will be able to earn points, and it is not limited to the two apps mentioned below.
- Currently, BON guarantees compatibility with Recurpay and Seal Subscriptions. For any other subscription apps, feel free to reach out to our support team via live chat to confirm compatibility.
- There is no need to click “Integrate now” inside BON. The system automatically detects when both apps are present.
b. To apply BON rewards to subscription orders:
- Regarding how to configure the code redemption in BON so it can be applied to subscription orders, please check out THIS DOC.
2. Subscription order data is shared through Shopify
When a customer is successfully charged for a subscription order, Shopify sends the order details to BON automatically. BON will then recognize the order and give points based on your “Complete an order” rule – just like with regular orders.
You do not need to configure any custom integration settings for this process to work.
IMPORTANT NOTES:
- Only paid subscription orders will trigger the “Complete an order” reward.
- BON does not connect to Recurpay or Seal Subscriptions through a direct integration. Instead, all subscription order data is transmitted via Shopify’s system. As long as both apps are installed, BON will automatically detect and process eligible subscription orders.
If you need assistance checking whether points have been awarded correctly for subscription orders, feel free to reach out to our support team via live chat in the BON app or email us at [email protected].
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