Set up referral program
25 April, 2022Redeem points tab overview
25 April, 2022How to avoid unsuccessful referrals
A successful referral can bring your business to new customers and create mutually beneficial relationships. Sometimes, referrals fail to completed successfully, leaving both the referrer and the referred party disappointed.
To avoid such situations, it is important to consider all considerations below. Also, kindly inform your customers to follow certain guidelines.
1. Your store is password protected
For the BON system to identify the referred party, the new customer must sign up using the referral link. However, after entering the password, this link has been changed and can no longer be tracked.
To avoid this, follow these steps:
- Carol (The referrer) copies the correct referral link on the widget/ loyalty page. The link should look like this example below:
https://app.bonloyalty.com/aff?bon_ref=Qm1VQGFP&redirect_url=https%3A%2F%2Fbienvenue-chez-emile.myshopify.com&token=b8482653a7fe53f5e61a160d5c147ca1&referrer_name=456d696c657533
- Carol sends the link to Robert (The referred friend)
- Robert browses the link
Now, since your store is password-protected, Robert needs to:
- Enter the password, go to your store
- Browse the referral link again
- Robert creates an account
- Robert purchases an item
- The order is fulfilled in the Shopify Admin.
Or you can consider turning off your store password:
From your Shopify Admin, go to Online Store > Preferences > Password protection. Then, untick the checkbox “Enable password” > Save.
2. Customer account issue
Carol, the referer, must have an account before Robert (the referred friend).
- For the referral to be successful, Carol’s account also needs to be eligible. Kindly make sure that she has a classic account, and is not being excluded from the BON program.
If Carol’s account is excluded, you can include her account again, by going to the Customer tab in BON > Click the Include button next to Carol’s name.
Robert also needs to be a new customer who doesn’t have an account in your store before.