How to avoid unsuccessful referrals
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25 April, 2022How to avoid unsuccessful referrals
When customers refer your store URL, there can be some cases preventing them from successful referrals
1. Password protected #
The case happens in the following steps:
- A (The referrer) copies the referral link with the referral code (Example: bonloyaltydemostore.myshopify.com/xyz)
- A sends the link to B (The referred friend)
- B pastes the link
- If your store is password protected, B goes to the password-protected page and has to enter the password
- After entering the password, the referral code changes to the store default URL link (Example: bonloyaltydemostore.myshopify.com)
- B creates an account
- B purchases an item
- The order is fulfilled in Shopify Admin
In this case, both A and B will not receive rewards as the system does not consider it to be a referral.
There are 2 solutions:
- Solution 1: Turn off your store password From your Shopify Admin, go to Online Store tab > Preferences > Password protection section. Then, untick the checkbox “Enable password”.
- Solution 2: After entering the password, the referral code changes to the store default URL link. Then, B must browse the referral link again, creating an account and purchasing an item. When the order is fulfilled in Shopify Admin, A and B will receive rewards.
2. The referrer’s account must be created before the referred friend’s account #
- Two customers: A and B have accounts in your store.
- B’s account was created after A’s account
- Then, B cannot refer to A
3. The referrer or the referred friend’s account was excluded from the loyalty program #
In this case, in BON Admin, go to Customer > Customer data tab > Click on the excluded account in the customer list > Click on Include into program button
Related FAQ: How to test the referral program
admin
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