When customers refer your store URL, there can be some cases preventing them from successful referrals
The case happens in the following steps:
In this case, both A and B will not receive rewards as the system does not consider it to be a referral.
There are 2 solutions:
In this case, in BON Admin, go to Customer > Customer data tab > click the Include button next to customer name to include them into your loyalty program
If the referred friend hasn’t finished all these steps, the system will count the referral status as “Not yet” (you can be able to check for this status in the referral report in Dashboard tab)
Related FAQ: How to test the referral program