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23 April, 2022How BON processes refunded orders (2024 update)
BON Loyalty was designed to incentivize repeat purchases and reward loyal customers for their continuing purchases. However, in the case of a refund required, you can find out how BON’s policy being applied to manage refunded orders.
This updated refund policy applies to all points earned through “Complete an order” rules, including both points awarded in increments and fixed amounts. It covers all current refund types, including:
- Order cancellations (Cancel)
- Partial refunds (Partially refund)
- Full refunds (Fully refund)
Refund Process
When a customer receives a refund for an order, regardless of the refund type, all points earned from that order will be deducted from their point balance. This includes any bonus points awarded through VIP tier benefits (if applicable).
The point deducted amount will be recorded in the customer’s point history.
Example: If you set up the rule as your customers will earn 10 points for every ¥100,000 spent. Dane placed an order for ¥200,000. Then, he earned 20 points.
Suppose Dane qualifies for VIP benefits, which double his points, bringing his total earned points to 40. Dane then requests a refund for the order.
Whether he requests a full refund, a partial refund, or cancels the order, 40 points will be fully deducted from his point balance.
Important Notes
- This updated refund policy takes effect on April 11, 2024.
- Any refunds processed before April 11, 2024 will follow the previous refund policy.
For any further inquiries regarding the refund process, please don’t hesitate to contact us at [email protected] or via our 24/7 live chat support. We’ll be more than happy to assist you.