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27 February, 2023Delete Customers and Exclude Customers
1. Delete customers
Delete customer is the action which wipes off customer’s data from the BON Loyalty program.
To delete customer, go to Customers > Customer data => click on the customer’s name > Three-dash icon> Delete.
After deleting a customer, the customer data stored in the BON system will be removed completely and this action can not be reverted. You are no longer able to see the deleted customer’s name, point history and any activities in BON.
If the customer signs in to the Loyalty program again, he can no longer see his previous data. When he starts earning points again, his new data will be updated.
2. Exclude customers
Exclude customer feature blocks a customer from the BON Loyalty program.
To exclude a customer, go to Customers > Customer data => click on the button Exclude at the right-hand side of the customer’s name.
You can add the customer back to the loyalty program by clicking Include.
When a customer is excluded, he/she will not be able to view the Loyalty widget. Shop admin can still see the customer’s data in BON.
If you include the customer, he/she can access the Loyalty program again with all his previous data being preserved.
You can add the customer back to the loyalty program by clicking Include.